Shipping

We process, ship, and deliver packages Monday through Friday. All orders normally ship within 1 business day via USPS First Class Parcel or First Class International.

Flat Rate Shipping Rates (per order)
$2.95 within US / Free Shipping for orders $15+
 $11.95 to Canada

Standard domestic delivery time is 2-7 days from the ship date. We generally ship the same day or within 24 hours, Monday-Friday. You will receive the USPS tracking number in the shipment confirmation email.

International Orders

For international orders, the standard delivery time for First Class International packages is generally 2-4 weeks from the ship date. Although most international shipments go smoothly, some packages may be delayed due to the customs clearance process. You will receive the “Customs ID” (ex: LN#########US) in the shipment confirmation email. The Customs ID allows you to view package acceptance (proof of shipment) and any tracking points in the United States. Tracking stops once the package leaves the US.

INTERNATIONAL DUTIES AND TAXES
There may be duties, taxes, and/or handling charges imposed on your order which are not reflected in our prices. Please check with your local Customs Office to obtain a list of these charges. GoGo Heel is not responsible for any customs fees and/or delays that may arise. Due to customs clearance delays, delivery time is not guaranteed. To avoid delays, please be sure to provide an accurate shipping address!

100% Satisfaction Guarantee

We’re dedicated to providing the most durable, best-fitting high heel protectors & caps in the world. If you are not 100% satisfied with our products, you can return them within 60 days for a full refund.

Returns

If you are not 100% satisfied with any purchase on GoGoHeel.com, please return the product within 60 days of your purchase date for a full refund. For international orders, we unfortunately cannot refund duties, taxes, or shipping charges. Please return items to the address below and don’t forget to write your Order # on the outside of the package.

GoGo Heel
Attn: Returns, [Your Order #]
1106 Second Street, #203
Encinitas, CA 92024

You will be responsible for the return shipping cost. Once your return is received, you’ll receive an email that a credit was applied to your credit card or original method of payment. Please allow 7-10 business days for the refund to post on your account. If you are shipping items over $50, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exchanges

To exchange sizes, please follow the instructions below.

1. Create a new order on gogoheel.com for the new size(s).
2. Send back the unwanted item(s) to the return address above.

Once we receive the return, we will issue you a full refund & send a refund confirmation email. Please note that we do not cover return shipping costs. If you are shipping items over $50, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refused Packages

Orders that are refused or returned due to an invalid shipping address will be charged the original shipping plus any return shipping costs. Any remaining balance will be refunded back to you.

Sales Tax

Under California law, we collect sales tax on orders shipped to California.

Secure & Safe Shopping

Although we cannot guarantee the security of internet transactions, we are using industry standard encryption to ensure that the information you send is kept secure. Order transactions are processed through Stripe. GoGoHeel.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the payment forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Contact Us

Have questions or need help? Contact Us!